If your account uses credits or another usage limit, an upload may be blocked when the meeting needs more capacity than your account or team currently has.
Open Billing settings.
If your account supports self-serve changes, use the available option shown on that page.
If you are part of a team, the team shares one credit pool. Ask your team admin or billing contact before creating a separate account or buying a duplicate plan.
When contacting support, include your account email, team name if you have one, approximate meeting length, and whether you are uploading a recording, transcript, document, image, or agenda.
If the meeting is urgent, also mention the deadline so support can prioritize the request correctly.
The right fix depends on your account setup, so the billing page and support team are the best source of account-specific guidance.