Some MinutesGenerator accounts use credits to track audio, video, and document processing. If you are on a team, everyone on the team uses the same shared credit pool.
Open Billing settings.
If your account shows a credit balance, use that page to review the balance and any available billing actions.
Longer recordings usually use more processing capacity than shorter recordings.
If you are part of a team, uploads from team members draw from the shared team credit pool.
Not every team member will see the same billing controls. Billing is usually tied to the account or billing contact that originally subscribed or purchased credits.
If an upload is blocked, contact support with your account email, team name, meeting length, and file type.
Credits and billing setup can vary by customer, so this article does not list plan names, prices, or fixed monthly amounts.