First check the meeting on your dashboard: is the file still uploading, is the job processing, or has a transcript or minutes document already been produced?
Output is cut off, missing, or unusable
If the recording, transcript, or minutes do not cover the full source, contact support for a human review. A job can show as finished and still have incomplete output. Do not upload or regenerate it again as a troubleshooting step.
Also contact support immediately if you have already tried again, troubleshooting did not work, or credits were consumed without usable results. Attempts made before opening this conversation count. You do not need an error message or another failed attempt to ask for help.
Keep the existing meeting so the team can investigate the stored file, transcript, generated minutes, and credit usage. If you are already chatting with support, continue in the same conversation. Otherwise, open Get help from your account. The team will check the issue and any credit adjustment; a refund or recovery is not automatic.
The file upload itself did not finish
If the meeting shows Upload Interrupted, click Reselect File to Retry and choose the same file. This retries the upload for the same meeting instead of creating a new one.
If this is the first attempt, no output has been produced, and you have not reported lost credits, check that the source file opens and plays fully on your computer. For documents or images, check that the content is readable.
For a file-transfer problem, try a stable connection, temporarily disable an extension that blocks uploads, or use a private browser window. Keep the upload page open until the file transfer finishes. This advice applies to uploading the file, not to a completed job with missing content.
If the transfer still fails or you have already retried, contact support instead of starting another upload. If the job is processing and appears stuck, ask support to check it before retrying. Repeated new uploads can consume credits.
A browser recording failed or seems incomplete
Don't upload the recording again as a new meeting. Recordings are uploaded while you record and are recovered automatically when you reopen MinutesGenerator in the same browser. If minutes still weren't created or the audio is incomplete, contact support. See Recover or download a recorder audio file.
What to share with support
The meeting name or dashboard link. You can also share the meeting ID: choose Copy ID from the meeting's options menu.
Which part is affected: playback, transcript, or generated minutes.
The source duration and where the output stops or what is missing.
What you have already tried and whether credits were used.
Any visible error message, if there is one.
Share only details that are not already in the conversation. You do not need to repeat your report or complete more troubleshooting before a human reviews it.
You only want different wording or more detail
If the output is complete and usable and you simply want a different tone, wording, or level of detail, use Regenerate with instructions for the change. See Regenerate your minutes and switch between versions. Missing or cut-off content should go to support instead.