Support reviews refund and billing requests one by one. Every plan in the pricing table lists a 14 day money back guarantee, so if you're within 14 days of your purchase, say so in your message.
Send a request
Open Billing settings and click Get help. On a computer, you can also use the Messenger button in the lower-right corner.
Include the email address on your account, your team name if you have one, and the approximate billing date.
Briefly explain what happened and what you're asking for.
If the request is about a failed upload or poor output, include the meeting name, file type, meeting length, and what went wrong.
Wait for support to review your account and reply with the next step.
Credits for failed jobs
You don't need to ask for credits back when a job fails. They're returned to your balance automatically. See Credits explained.
Team and contract accounts
If your account is billed through a team or a contract, your team admin or billing contact may need to be involved.