You manage your subscription in Billing settings and from the dashboard. For plan details, see Plans and one-time credit packs.
Upgrade your plan
In the dashboard, click Upgrade your plan. On the Free plan, you can also click Upgrade from dashboard in Billing settings.
On the Free plan, choose Monthly or Annual, click Subscribe on Basic or Pro, and finish paying at checkout.
On Basic, the Confirm your upgrade window shows what you'll be charged now and your new bill. The charge is prorated for the rest of your current billing period. Click Upgrade now.
On Pro, the button shows Refer a friend instead. For more volume, message support about a Custom plan.
Pause (cancel) your subscription
Open Billing settings.
In Plan, click Pause.
Choose a reason, then click Pause Subscription. To back out, click Keep Subscription.
Pause isn't a temporary hold. It cancels your subscription at the end of the current billing period, and you won't be charged again. Billing settings then shows Subscription paused with the date your subscription will be canceled. You keep your remaining credits and can still use them.
Renew before the end date
If you change your mind before the cancel date, click Renew in Plan, then click Keep subscription. Your subscription continues and renews on its usual date.
Resubscribe after it ends
In Plan, click Resubscribe.
Click Continue to checkout.
Review your previous plan and price at checkout. You're only charged when you confirm payment.
Your existing credits are kept when you resubscribe.
Move to a lower plan
There's no downgrade button in the app. To move from Pro to Basic, or from annual to monthly billing, pause your subscription. After it ends, click Upgrade your plan in the dashboard and subscribe to the plan you want. You can also message support for help.
Update your payment method
In Billing settings, go to Payment and click Manage payment.
A Stripe billing page opens in a new tab. Sign in with your billing email address.
Update your card or billing details, or view your invoices.
Payment past due
If a payment fails, Billing settings shows Payment past due and your service may be canceled. Click Manage payment to update your card. If you'd rather stop your subscription, message support.
Contract and team billing
Contract billing: if your organization has a contract, Plan shows Contract billing and your last billing date. Contact your account manager with billing questions. Invoices are sent by email.
Teams: when you create a team, your subscription and credits move to the team, and teammates share the same credits. Everyone on the team sees the team's plan and credits in Billing settings, so agree changes with your team admin before you pause or change the plan. See Create a team and manage members.