MinutesGenerator uses credits to process your uploads. If you're on a team, everyone on the team shares the same credits.
What uses credits
Recordings: 1 credit per minute of audio or video, rounded down, with a minimum of 1 credit.
Documents, transcripts, and images: a flat 50 credits per upload, whatever the length.
If a job fails, its credits are returned to your balance automatically.
Check your balance and history
Open Billing settings.
Under Usage, the Credits row shows how many minutes you can transcribe and how many of your plan's monthly credits you've used.
Click View details to open Credit History, which lists each payment and each upload's usage.
Your balance also appears next to Credits at the bottom of the dashboard sidebar.
When credits arrive and what happens to them
Paid plans add their credits every month, including annual plans. The Credits row says "Your credit usage resets in" a number of days. That's when your next credits arrive.
Unused credits carry over and don't expire. One-time credits are added on top of your plan's credits.
If you pause or cancel your subscription, you keep your remaining credits. If you resubscribe, your existing credits are kept.
When you create a team, your credits move into the team, and everyone on the team uses them. Uploads and templates stay private to each person.
If you run out of credits
When an upload needs more credits than you have, the upload screen shows how many it needs and how many you have. Depending on your plan, you can:
Click Upgrade Now to subscribe or move to a bigger plan.
On a paid plan, choose a pack under Buy one-time credits and click Buy Credits.
On Pro, click Contact Support to ask about a Custom plan.
On a Custom plan, you'll see You've run out of your allotted usage. Click Contact Support.
When you pay at checkout from the upload screen, the blocked upload continues on its own once your payment goes through.
If you're on a team, ask your team admin before buying a separate plan, because the team already shares one balance.
Contact support
If an upload is blocked or your balance looks wrong, click Get help in Billing settings and include:
Your account email and team name, if you have one
The meeting name and approximate length
Whether you uploaded a recording, transcript, document, or image
Your deadline, if the meeting is urgent