Skip to main content

Troubleshoot split and combined recordings

Fix common problems in Recording Tools, and learn its limits and what happens to your recordings.

Written by Max Sherman

If Recording Tools isn't working as expected, try these fixes. For the full workflow, see Split or combine recordings before creating minutes.

Common fixes

  • If a file won't load or play, try MP4, MP3, M4A or WAV.

  • If you see "Could not read the recording duration," MinutesGenerator couldn't read that file's length. Convert it to MP4, MP3, M4A or WAV and select it again.

  • If you split in the wrong place, click Undo and split again.

  • If clips are out of order, drag them on the timeline.

  • If a combined output is wrong, click Undo to reverse the join, then rebuild it.

  • If download fails, check your browser's download settings.

  • If Generate minutes for all is unavailable, give every output a name and wait for all recordings to finish loading.

  • If generation fails, check the limits below, review output names, agendas and clip order, then try again.

Supported files

Recordings: audio and video files, including MP3, M4A, WAV, MP4, MOV, M4V, WEBM, AVI and MKV.

Agendas: PDF, DOC, DOCX, TXT, MD, RTF, PNG and JPG.

Limits

  • Up to 8 outputs at a time.

  • Up to 24 segments in each output.

  • Up to 8 hours in each segment.

If you need more than 8 outputs, generate minutes in smaller batches.

What happens to your recordings

  1. You select recordings from your computer.

  2. They stay on your device while you split, combine, rename, preview and reorder them.

  3. MinutesGenerator uploads the recordings and agendas it needs only when you click Generate minutes for all, then prepares each output and starts generating minutes.

Your edits aren't saved anywhere else. If you refresh, close or leave the page before generating, you'll need to select the recordings again and redo your edits. Keep the tab open until you're done, especially with large recordings.

Did this answer your question?